Privacy Policy

Effective Date: September 25, 2026

At Suko Oud ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or communicate with us.

We collect information that identifies, relates to, or describes you ("Personal Information") in the following ways:

Contact Details: Full name, billing address, shipping address, email address, and phone number when you place an order or contact customer support.

Account Information: Username and password if you create an account on our website.

Payment Details: Payment card numbers, bank account details, or payment provider account information (e.g., PayPal, Wise, Western Union). Note: Payment card transactions are processed securely by our third-party payment gateways; we do not store full credit card details on our servers.

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and device identifiers collected via cookies and tracking technologies.

We use the collected information for the following business purposes:

Order Fulfillment: Processing transactions, arranging shipment of your Senkoh Collection, Madya Collection, or Raw Agarwood orders, and providing order tracking and invoices.

Customer Support: Responding to inquiries, processing claim requests (e.g., incorrect item verification), and addressing service issues.

Customs & Legal Compliance: Preparing export documents, invoices, and customs declarations required for shipping high-value agarwood products internationally.

Marketing & Communications: Sending promotional updates, newsletters, or special offers (you may opt-out at any time using the unsubscribe link).

Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions or unauthorized access to our website.

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers necessary to operate our business:

E-Commerce & Payment Processors: Shopify, credit card processors, and payment gateways to process your orders securely.

Shipping & Logistics Carriers: Courier companies (e.g., DHL, FedEx, national postal services) to deliver your purchases and facilitate customs clearance.

Legal & Regulatory Authorities: When required by law, subpoena, or customs authorities to comply with legal obligations, CITES regulations, or enforce our Sales Agreement.

Our website uses cookies and similar technologies to enhance your browsing experience, remember shopping cart items, analyze website traffic, and understand user interactions. You can adjust your browser settings to refuse cookies, though some features of the website may not function properly as a result.

We implement industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or alteration.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal/accounting obligations, and resolve disputes.

Depending on your jurisdiction, you may have the right to:

Access, update, or correct your personal information.

Request the deletion of your personal data, subject to legal and transaction record retention requirements.

Opt-out of marketing communications at any time.